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Why Outsource IT Support or Co-Manage?

In the digital age, IT support is a critical business function.

Yet, managing IT in-house can be costly and complex.

Enter IT support outsourcing and co-managed IT services. These models offer businesses a way to optimize operations and reduce costs.

But what exactly are these models? How do they work? And most importantly, why should businesses consider them?

In this article, we delve into the world of IT support outsourcing and co-managed IT. We’ll explore their benefits, costs, and advantages.

Whether you’re a business owner, an IT manager, or a decision-maker, this guide will help you make an informed choice about your IT support strategy.

Understanding IT Support Outsourcing

IT support outsourcing is the practice of delegating IT functions to external service providers.

This can range from basic services like helpdesk support to more complex tasks like network management and cybersecurity. The goal is to leverage the expertise of these providers to enhance IT operations while reducing costs and freeing up internal resources.

The Growing Trend of IT Support Outsourcing

In recent years, IT support outsourcing has become a growing trend among businesses. This is largely due to the rapid advancement of technology and the increasing complexity of IT systems.

Outsourcing allows businesses to stay up-to-date with the latest technology trends and maintain a competitive edge. It also provides access to a wider pool of IT expertise than would be available in-house.

Analyzing the Costs: Outsourced IT Support vs. In-House

When considering IT support options, cost is a major factor. It’s important to compare the average cost for outsourcing IT support with the cost of maintaining an in-house team.

Outsourcing can often be more cost-effective. This is because it eliminates the need for hiring, training, and retaining in-house IT staff. It also reduces overhead costs associated with office space and equipment.

  • In-house IT support costs: These include salaries, benefits, training, office space, and equipment.
  • Outsourced IT support costs: These are typically a fixed monthly fee, making budgeting more predictable. They also include access to a team of IT experts and the latest technology.

However, cost should not be the only factor in your decision. It’s also important to consider the specific needs and circumstances of your business.

The Benefits of Outsourcing IT Support

Outsourcing IT support offers several benefits that can enhance your business operations. One of the key advantages is access to expert knowledge and skills. IT support providers specialize in various areas of IT, ensuring that you have access to the expertise you need.

Another significant benefit is the availability of 24/7 support. This means that your IT issues can be addressed promptly, reducing downtime and enhancing productivity. It also ensures that your IT systems are constantly monitored for potential issues.

Additionally this model can provide dedicated technicians onsite from the provider that you don’t have to pay benefits for or train and that can be back filled with other team members when they are off or sick.

Here are some of the main benefits of outsourcing IT support:

  • Access to expert knowledge and skills: This ensures that your IT issues are handled by specialists. Instead of relying on 1 to maybe 2 technicians in-house, you can have a pool of resources in all areas of tech.
  • 24/7 support: This reduces downtime and enhances productivity.
  • Cost savings: Outsourcing can be more cost-effective than maintaining an in-house team. There is no need to spend money or use resources to find and replace technicians, just one static costs.
  • Focus on core business: Outsourcing IT support allows you to focus on your core business activities.
  • Scalability: IT support services can be scaled up or down to match your business needs.

However, it’s important to choose the right IT support provider to ensure that you reap these benefits. This involves considering factors such as the provider’s expertise, reputation, and alignment with your business needs and values. This is why Fisch Solutions Outsource IT and Co-Managed IT Services are an ideal fit.

Co-Managed IT: A Hybrid Approach

Co-managed IT is a model that combines in-house IT staff with outsourced support. This approach offers a balance between maintaining control over your IT operations and leveraging external expertise. It’s an ideal solution for businesses that have an in-house IT team but need additional support.

Co-managed IT is an ideal solution for small to medium-sized businesses with fewer than 500 users and a limited IT staff of 1 to 4 technicians. In this setup, businesses can benefit from the expertise of external IT support providers while maintaining control over their IT operations. By combining in-house IT staff with outsourced support, businesses can optimize their IT operations, ensure they have the necessary IT support, and effectively manage their IT infrastructure. This hybrid approach allows businesses to customize services according to their specific needs, providing flexibility and scalability to meet the demands of their IT environment efficiently.

With co-managed IT, you can customize the services to fit your needs. You can decide which tasks to keep in-house and which to outsource. This flexibility allows you to optimize your IT operations and ensure that your business has the IT support it needs to thrive.

How Outsourcing and Co-Management Impact Business Productivity

Outsourcing IT support or opting for co-managed IT can have a significant impact on business productivity. By delegating IT tasks to external experts, businesses can free up their internal teams to focus on core business functions. This can lead to improved efficiency and productivity.

Moreover, with outsourced or co-managed IT, businesses have access to round-the-clock support. This means that any IT issues can be resolved quickly, minimizing downtime and disruption. As a result, businesses can maintain a high level of service delivery, which is crucial for customer satisfaction and business success.

Selecting the Right IT Support Model for Your Business

Choosing between outsourcing IT support and co-managing IT depends on your business needs and resources. If your business lacks the necessary IT expertise or resources, outsourcing may be the best option. It provides access to a team of IT professionals who can handle all your IT needs.

On the other hand, if your business has an in-house IT team but needs additional support, co-managed IT could be the ideal solution. It allows your business to leverage external expertise while maintaining control over your IT operations. Ultimately, the decision should align with your business goals and strategy.

Why Fisch Solutions is your Choice for Outsource IT Support or Co Managed IT

The decision to outsource IT support or opt for co-managed IT is not one to be taken lightly. It requires a thorough understanding of your business needs, resources, and long-term goals. Outsourcing can provide access to expert knowledge, reduce costs, and allow your business to focus on its core competencies.

Co-managed IT, on the other hand, can provide the best of both worlds, allowing you to leverage external expertise while maintaining control over your IT operations. Whichever path you choose, ensure it aligns with your business strategy and adds value to your operations.

Is your business ready to explore Outsourcing IT or Co-Managed IT Support? Complete the form below and a #GoFisch team member will be happy to go through which direction is best for your company.

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