Managed IT Services & IT Support in the Hudson Valley
Fisch Solutions, Inc. provides managed IT services and business IT support throughout the Hudson Valley from our New Windsor, New York headquarters. Founded in 2006, we’ve built a local organization with dedicated help desk, engineering, cybersecurity, compliance and field resources to support the technology businesses rely on every day. Whether you need a fully managed IT provider or additional support for your internal IT team, we can build a service arrangement around your people, systems and locations.
Call Our New Business Team: 845-896-1800
Existing Client Support: 845-237-0000
Managed IT services for Hudson Valley businesses
Fisch Solutions supports Hudson Valley businesses with help desk assistance, Microsoft 365 administration, network and server management, backup oversight, cybersecurity coordination and IT planning. Fully managed services provide an outside IT team for agreed day-to-day responsibilities. Co-managed support adds engineering, escalation capacity and projects alongside your existing staff. From New Windsor, we coordinate remote assistance and local field work around your users, systems, locations and service agreement.
Managed IT or support for your existing team
| Work area | Fully managed IT | Co-managed IT |
|---|---|---|
| Help desk | Fisch handles agreed user-support responsibilities. | Your team and Fisch divide frontline support and escalations. |
| Microsoft 365 | Fisch administers the covered tenant services and accounts. | Fisch handles assigned administration or specialist work alongside your team. |
| Networks and servers | Fisch manages the covered infrastructure and maintenance. | Internal staff retain defined systems; Fisch adds engineering or capacity. |
| Patching and backups | Responsibilities, covered systems and review/testing arrangements are documented. | Each team’s maintenance, backup and verification tasks are assigned. |
| Cybersecurity coordination | Fisch coordinates the security work included in the service. | Security responsibilities are divided among Fisch, your team and other providers. |
| Vendors and escalations | Fisch coordinates agreed vendor issues and specialist escalation. | Named contacts and escalation boundaries connect the participating teams. |
| IT strategy | Fisch helps plan lifecycle changes, priorities and projects. | Fisch contributes technical input and project support to your internal plan. |
Help desk
Fully managed IT
Fisch handles agreed user-support responsibilities.
Co-managed IT
Your team and Fisch divide frontline support and escalations.
Microsoft 365
Fully managed IT
Fisch administers the covered tenant services and accounts.
Co-managed IT
Fisch handles assigned administration or specialist work alongside your team.
Networks and servers
Fully managed IT
Fisch manages the covered infrastructure and maintenance.
Co-managed IT
Internal staff retain defined systems; Fisch adds engineering or capacity.
Patching and backups
Fully managed IT
Responsibilities, covered systems and review/testing arrangements are documented.
Co-managed IT
Each team's maintenance, backup and verification tasks are assigned.
Cybersecurity coordination
Fully managed IT
Fisch coordinates the security work included in the service.
Co-managed IT
Security responsibilities are divided among Fisch, your team and other providers.
Vendors and escalations
Fully managed IT
Fisch coordinates agreed vendor issues and specialist escalation.
Co-managed IT
Named contacts and escalation boundaries connect the participating teams.
IT strategy
Fully managed IT
Fisch helps plan lifecycle changes, priorities and projects.
Co-managed IT
Fisch contributes technical input and project support to your internal plan.
What your managed IT arrangement can cover
The right scope depends on your environment, not a generic list of tools. Before work begins, your proposal should identify covered users and systems, responsibilities, support arrangements and any separately scoped projects.
Help desk and user support
Employees can contact our support team for workstation, email, business software, printing and connectivity problems. Issues are documented, prioritized and escalated to additional technical resources when needed. Employee onboarding and offboarding can also be included, with clear responsibility for accounts, devices and access changes.
Microsoft 365 and cloud administration
Support can cover user accounts, Microsoft 365 administration, email, collaboration and access management. We coordinate cloud-service issues and changes with the relevant vendors, and plan Microsoft 365 migrations as defined projects rather than treating them as routine support requests. For guidance on reviewing third-party application permissions, see our Microsoft 365 Application-Access Checklist.
Computers, networks and infrastructure
Management and technical support can include workstations, servers, firewalls, wireless networks and other covered infrastructure. Device maintenance, hardware replacements and network changes should follow a practical plan that accounts for your staff, locations and business operations.
Backup and recovery planning
We can administer and monitor agreed backup systems and help coordinate recovery priorities and business continuity planning. The plan should identify testing responsibilities, critical applications and dependencies such as available hardware and connectivity. Backup schedules and recovery commitments need to reflect the systems and services actually covered.
Cybersecurity and compliance coordination
Day-to-day IT work needs to connect with endpoint protection, identity and access controls, security monitoring and incident escalation. Our cybersecurity and compliance services provide a route for coordinating that work with technical compliance requirements. The proposal identifies the security and compliance services included and any separately scoped work; technical compliance support is not independent certification. Explore our IT compliance services
Technology planning and vendor coordination
Bring upcoming projects, recurring issues and technology costs into a practical plan. We can help with hardware lifecycle planning, technology roadmaps, budgeting discussions and coordination with software, internet and other providers. Where recurring service reviews are included, use them to check priorities and follow through on outstanding decisions.
Why Hudson Valley organizations choose Fisch Solutions
Fisch Solutions is locally owned and independently operated, with headquarters in New Windsor. Our technical resources include engineering and support personnel, dedicated cybersecurity personnel, dedicated compliance personnel, hardware and installation capabilities, and field technicians supported by company vehicles. You can explore those resources in our Hudson Valley Cybersecurity Buyer’s Guide.
Those resources matter when an issue crosses responsibilities. A network problem may need a remote engineer, hands-on equipment work and coordination with an internet provider. Having those disciplines within the same organization helps us coordinate the work rather than leave you to connect separate conversations.
Established
Founded in 2006.
Independent
Locally owned and independently operated.
Regional headquarters
One headquarters in New Windsor, Orange County.
Technical resources
Help desk, engineering, hardware and local field capabilities.
Connected expertise
Dedicated cybersecurity and compliance personnel.
National recognition
No. 245 on the 2026 MSP 501.
Fisch Solutions ranked No. 245 on the 2026 MSP 501, as documented in the organizer’s MSP 501 announcement. You can also read client feedback and arrange a headquarters visit by appointment to learn more about the organization behind the service.
Based in New Windsor, our team supports Hudson Valley organizations with managed IT, cybersecurity and technical compliance services.
❝ Client testimonial
My manufacturing company made the right decision to have Fisch Solutions handle our IT and cybersecurity operations. Having once a week their staff on our site and all other days remote monitoring and fixing day-to-day problems is great! Not only is there less stress on our part, but now my staff can focus on getting product out the door to customers. Fish Solutions is a great partner. Thank you.
— Frank F.
When Should You Consider Changing IT Support Providers?
An occasional technical problem is not, by itself, a reason to replace your provider. A pattern of unresolved issues, unclear ownership or support that no longer fits your organization is worth a closer look.
You may be ready for that conversation if employees keep reporting the same problems, reaching the right technical resource is difficult, or nobody can explain who owns a backup, security or vendor issue. Other signs include technology purchases without a practical plan and difficulty coordinating work that needs an on-site technician.
Start with what needs to change, not just what another provider charges. Then plan the handoff around documentation, administrative access, business continuity and your approval of the work.
Industries We Support Across the Hudson Valley
From our New Windsor headquarters in Orange County, we support organizations with different operational, security and budget requirements. We plan IT support around the systems your people use and the responsibilities your organization needs to meet.
Protect client information, support legal applications, and coordinate secure email, remote
access and backup around the way your firm works
Support clinical and administrative systems, coordinate with EHR/EMR vendors, and implement
technical safeguards that support HIPAA requirements.
Keep staff connected, protect donor information and plan practical technology improvements
around operating budgets and organizational priorities.
Support networks, servers and business applications, with security and recovery planning
coordinated around operational dependencies
Specific compliance requirements, integrations, funding conditions and service coverage are confirmed in
each engagement.
Switching IT providers with a clear plan
01
Discovery
Review your users, locations, systems, current provider and reasons for changing. Identify immediate risks and the information needed to plan the handoff.
02
Documentation
Collect system records, vendor contacts and administrative-access details with your authorization. Confirm who owns accounts, licenses, backups and security tools.
03
Transition
Coordinate access transfer, security review, backup verification and user communications. Schedule changes around business operations and track unresolved items.
04
Ongoing Support
Establish the help desk route, escalation contacts, service coverage and review arrangements. Track remaining remediation and planned improvements separately.
From our New Windsor headquarters in Orange County, Fisch Solutions serves organizations across Orange, Dutchess, Ulster, Rockland, Putnam, Westchester and Sullivan counties. Remote support and on-site work are arranged around the locations and systems in your agreement.
For organizations in New Windsor, Newburgh, Middletown and the surrounding Orange County communities, our headquarters provides a local base for technical and field resources. Organizations elsewhere in the valley should discuss their site requirements with us so the proposal reflects how support will be delivered.
We work with businesses, municipalities, nonprofits, healthcare organizations, manufacturers, law firms and other regional employers. The important starting point is how your organization operates and what its technology needs to support.
Our New Windsor headquarters supports organizations across the Hudson Valley. Explore our local IT support pages below, or talk with us about your location and service needs. On-site coverage and scheduling are agreed as part of the service arrangement.
Beyond the Hudson Valley
Have locations beyond the Hudson Valley? Explore our New York statewide and Albany IT support pages, or talk with us about support for Northern New Jersey and Western Connecticut. We will confirm the appropriate remote and on-site arrangements for your locations.
Questions about managed IT and local support
An agreement can cover user support, Microsoft 365 administration, network and server management, maintenance, backup oversight and security coordination. Your proposal identifies the covered systems and responsibilities. Hardware, licensing, migrations and specialist projects are listed separately when they are not included in ongoing service.
Yes, Fisch offers co-managed IT support. We define the responsibilities Fisch takes on and the work your team retains, so extra support does not create uncertainty about who owns an issue.
Fisch has local field resources for hands-on technical work. Discuss your addresses, equipment and service needs with us so on-site coverage, scheduling and any response commitments are stated in the proposal.
The scope depends on factors such as users, devices, locations, cloud services, security requirements and the work your organization expects Fisch to handle. Ask for ongoing service, licensing, hardware and project costs to be identified clearly rather than comparing monthly figures without their inclusions.
Monitoring, user support, incident response and on-site dispatch are different services. Your agreement should specify their respective coverage, escalation arrangements and commitments; do not assume that a monitoring schedule applies to every part of support.
We plan the handoff around discovery, documentation, authorized access transfer and ongoing support. That includes reviewing security and backup arrangements, coordinating with the outgoing provider and telling users how to request help. Missing records and unresolved risks are tracked rather than assumed to be complete.
Let’s talk about what is not working
Tell us where your current IT arrangement is falling short, what your employees need and whether you have internal IT staff. We can discuss the right next step and define the scope of any technical review before it begins.
Choose “Sales/ Service Discussion” on the calendar for an introductory conversation. For new business inquiries, call 845-896-1800.