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Phone Systems / Communications

Solutions | Phone Systems / Communications

VoIP – Voice over Internet Protocol

Businesses in general aim to improve customer satisfaction, increase productivity, and save money among other all at once. While such goal is a challenge, businesses are able to achieve such with the use of VoIP or Voice over Internet Protocol.

What VoIP Is

1. Ethernet Connection: VoIP phones are plugged directly into a router and connect to their service providers using the Internet. Thus, your business is able to save money because there is no need to buy additional hardware. As businesses have an existing Internet connection, they are able to take advantage of the Internet to send voice information digitally. In bypassing conventional phone lines, basic costs for regular and international calls are reduced; that is because calls are done over the Internet.

2. Mobility: With VoIP, employees can get connected through their smartphones, office desk phones, and any VoIP-enabled device. Since the connection is done over the Internet, whether they are at home, in the office, or at a café, employees are able to use VoIP as long as they have access to the Internet, keeping them informed anytime.

Beautiful smiling woman working on her laptop and talking on cell phone

3. VoIP Applications: VoIP does not require a desk phone for your phone number to work. Instead, service providers offer applications for your smartphones and laptops, which can further decrease hardware cost. Further, your business can reduce the number of physical lines as each of your employees can have their own virtual extension.

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VOIP

Why Your Business Needs a VoIP Phone System

1. Cost Effective: Compared to landlines, VoIP is commonly a more cost-effective solution because it does not require additional on-premise hardware. You can use the devices you already own. You pay just one fee per month and no additional costs including your phone lines!

2. Reliable: VoIP exists in the cloud rather than a single piece in an office. Think of using VoIP as a typical service month-to-month subscription where the service is managed by the provider and hosted in the cloud.

3. Mobile: VoIP is the ideal option for businesses that need to stay connected when employees work remotely. Provided they have Internet access and VoIP-enabled devices, employees can be kept in the loop for any necessary information anytime, anywhere.

Features of a VoIP Phone System

Desk Handsets, Conference Phones, Computer Desktop Phone, Smart Phone or Tablet App Phone and Portable Phones

Having a VOIP Phone system allows you to have many different devices and features! You can have a traditional Desk Handset, conference phone and portable phone. As well as use your phone system on a smart phone, tablet, or your computer!

Page all Devices 

If you need to quickly say a message over your speaker system with our paging devices you are able to page an entire department, floor or group of people with just one button!

Auto Attendant with Multiple Options 

An auto-attendant helps answer, escalate, and route all incoming calls. You don’t need a human switchboard operator. We can set your auto attendant to change during business hours, after you are closed, weekends, and even Holidays! When a customer calls into your business they will be able to easily get to the person or department they need with a easy clear menu to choose from.

Call Hold and Transfer 

There are times where you need to transfer a call but give your coworker a heads-up a call is coming there way. By placing the call on hold then transferring you are able to speak with your coworker before the outsider caller goes through.

Do Not Disturb with Call Push to Other Users, Voicemail, or Your Mobile Device.

Do Not Disturb
– On a webinar, or having a one on one in your office and need your phone to not ring? Do Not Disturb is an amazing feature that will silence your phone so you can focus on your work.

Push to Mobile Device
– If you are on a call and you need to step away from your desk, you can easily pick up the call from your mobile device without dropping the call!

Voicemails
– Sometimes it is so much easier to be able to read your voicemails than to have to listen to them. With our VOIP Phone System you can get a trasnscribed voicemail right to your email!

What Fisch Offers that Many Others Do Not

 For a Fisch Phone System or your own

 As sometimes an employee needs to deliver urgent messages, they can benefit from using this feature quickly and be heard through the speakerphone. Also, anybody can alert an employee if there is a call waiting on park.

If your business wants to enhance security within the workplace setting, using door buzzers – also known as intercoms – is a good fit. With this feature, businesses have an excellent method to set up authorized users who can have access.

Say that the background noise in your workplace is much, your business should consider choosing the ringer your VoIP comes with. With loud ringer, you are given the freedom to go anywhere without neglecting office calls. This way, you are able to attend to any important call your business receives.

As the name suggests, business can employ this feature if they want to record incoming and outbound calls; however, recorded calls can give more benefits other than the fact that conversations can be kept. Through recorded calls, businesses are able to boost customer support quality assurance by, for example, identifying which aspects of the transaction with a customer should be improved. Also, recorded calls can function as employee training in which managers can pinpoint whether an employee is excelling or needs improvement.

With the use of VoIP, you may have an access to the local emergency center assigned to your location. Therefore, anywhere there is Internet access, you are able to send an emergency tip, and emergency operators gain access to your information and send you help.

Plain Old Telephone Service or POTS – also named as your phone line – can be replaced by a modern telephone system such as VoIP. While both the analog (POTS) and VoIP phone systems offer calling features, VoIP deliver much greater functionality at a reduced cost. With functions, such as auto attendants, automatic call transfer, voice to email transcription, and cloud sharing, communication among employees – wherever they are – leads to productivity and efficiency.

Fisch Solutions servers the Metro New York area and is open to those in need of help with VoIP solutions. Whether your business is in Hudson Valley, Dutchess Country, and Orange Country, Long Island, New York City, Northern New Jersey, or Western Connecticut we are here to help you set up your modern phone system.

Let us hear about your moving to VoIP!

    What are VoIP phone systems?

    If you are looking into Phone And communication systems for your business, you may think about VoIP solutions. More and more businesses are turning to VoIP to help them reach their business goals. If you’re unfamiliar with VoIP systems and have never used them before, you may ask yourself some questions to help try to understand if they are the right solutions for your business. VoIP phones do not use traditional twisted pair copper wire. Traditional phones use analog signals, while VoIP phones convert calls into digital signals. So what does that mean for your business? Since these types of phones convert signals into digital signals and work via internet connections, VoIP providers can offer more features to businesses to help them with their unique business needs. Some of these features include having a virtual receptionist, leaving voicemails on emails for team members, call forwarding, 3 digit dialing, and much more.  

     As organization solutions for a fully remote or hybrid workforce, VoIP phones are proving to be a crucial tool. VoIP phones are reliable and allow for higher-quality digital communication and are typically 40 to 80% less expensive than traditional landline phone services. If your company is looking for a way to save more money for its technology investment to help support core business functions, VoIP phones should be at the top of your list.  

    How VOIP phones can save your business money

    There are several ways that VoIP systems can help your organization save money. By choosing to use VoIP phones instead of traditional landlines, you can save 20 to 50% off your monthly phone bill. That is already a huge reduction in monthly expenses, and would also add several new features for your team members to use that traditional phones cannot offer. VoIP phones also allow for easier remote work ability, like allowing management to keep track of worker status and making it easier for remote workers to take calls from anywhere. 

    Implementing VoIP systems also leads to the reduction of real estate expenses by making remote work easier and more workable for a greater number of employees. The more employees that can work remotely, the less physical space your organization will require getting the work it needs done. Because VoIP phones work over the internet, it makes work possible in places such as the home, the office, a cafe, and much more. 

    By Saving on real estate costs, companies can put a large percentage of their budget back into other initiatives that will get them closer to their overall goals for the year. One of the favorite features of VOIP phones is the ability to send voice mail messages to an email inbox. Again, this makes it easier for your remote work for us to get its work done.  

    Other benefits of VoIP business plans:

    The ability to receive voicemails on a cell phone or in an email via VoIP phone systems makes it easier for employees to get in contact with a customer or client when needed. This allows your organization to offer better customer service. Having high-quality customer service and overall user experiences can lead to higher customer retention rates, higher revenue for the year, and easier customer acquisition. Having great customer service is a powerful tool for business development, and VoIP phones can help you get there. 

     

    Choosing a VoIP system for your organization also allows for ease of service. Every user can have certain permissions and allows for easy management of voice greetings, access button controls, and much more. Maintenance costs are also much lower with VoIP phone systems when compared to traditional phone systems. Some VoIP business plans also support text messaging. This allows for employees to communicate with each other incurring no texting cost. This feature allows for users to communicate easily with each other while on the phone to provide information to each other while they are on hold or speaking with someone on the phone, leading to higher rates of productivity and better customer service. 

     

    Many organizations are choosing to go with VoIP business plans because more and more companies are undergoing digital transformation across all sectors. With a movement to more digital means of communication and doing work, and the movement away from using older analog technology, companies will spend more money on trying to keep traditional equipment running well when issues such as availability for old parts. VoIP phone systems offer a way for employees to get their work done in a more timely manner, with increased productivity, and with much lower costs to the organization when compared to traditional phone lines. 

     

    One last way that VoIP phones can benefit your business is by allowing for VoIP applications. Because VoIP phones do not require a physical desk phone for the number to work, service providers offer applications for devices such as smartphones and laptops, which leads to lower hardware costs. Your business can reduce the number of physical lines with VoIP phone systems, which give employees a virtual extension. 

     

     VoIP phones require much less hardware when compared to traditional phone lines. VoIP phones are plugged directly into a router and connect to their service providers using the internet. This puts more money into your organization’s pocket only having to use an existing internet connection. There is no need to buy additional hardware. This allows for the basic cost of regular and international calls to be reduced since VoIP places these calls via the Internet. As you can see, there are many ways that VoIP phone systems can help your organization cut costs and get more work done. 

    Are VoIP phones for business reliable alternatives to a traditional landline?

    Many organizations are asking, are VoIP phones for my business a reliable alternative to a traditional landline? Sure, there are a lot of features that VoIP phone systems offer employees—but can we rely on them in the same way we do traditional landlines? 

    VoIP phones are incredibly reliable. If an organization has high-speed internet, their employees will experience high-quality voice calls with 99.9% connection uptime. Organizations can add a layer of protection by having a backup power source in case they face a power outage to keep the connection uptime high.  

    So the short answer to this question is: VoIP phone systems are as reliable as the internet connection an organization has. By investing in a great wireless network solution, you can have high-speed internet with very few connection issues. Working with a wireless solution provider like Fisch Solutions also means you’ll have access to great customer service in case there are connection issues, and a highly skilled team that can install VoIP phone systems that offer employees a ton of different features that landlines simply cannot. 

    Best VoIP service in Hudson Valley, New York

    Are you looking for a team that is knowledgeable and skilled to help you find the right VoIP Phone Solutions for your company? Fisch Solutions is the answer for you. Our team comprises experts who understand the ins-and-outs of VoIP phone systems and can get your organization ready-to-use VoIP phones quickly. By speaking with one of our representatives, you can get more information about what solutions might make sense for your company. We are here to ensure we help you meet your business goals; you receive stellar customer service, and that we help save your organization money.  

    Call us today at 845-590-1630 or fill out our contact form here. We look forward to learning more about your unique business needs and how our VoIP Phone Solutions can help you get there.