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IT Services for Law Firms in Hudson Valley

Law firms across the Hudson Valley are striving to meet an elite security standard on digital platforms. A managed IT service can serve as a long-term solution for law firms to maintain a high standard of technological proficiency and protection in this age of cybercriminal activity. Fisch Solutions offers a company constant security as well as expert knowledge and customer service.

Managed IT Services

Managed IT services allow an organization of any size to outsource information technology (IT) to an external Managed IT Services Provider. Working with a managed IT services provider means more time and resources for a law firm to focus on the development of each individual case. Outsourcing managed IT services also allows clients in the industry to focus on the important advice and information offered to them by their attorney.

Managed IT vs IT Department

A difference between an IT Managed Services Provider and a traditional IT department is that the Managed Services Provider makes strategic decisions regarding IT needs and proactively presents them to the client. In this model, the Managed Services Provider provides solutions to the client, acting as a consultant to guide organizations to make the best choices possible regarding IT related to their unique business needs and goals.

Industry Specific IT Services

An IT Managed Services Provider’s role in an organization is determined by many different factors, including the client industry, business needs and goals, current infrastructure, and any compliance/security measures specific to that industry. In the legal realm specifically, document management, email encryption, time tracking, billing contacts, case calendars and more have resulted in a greater need for IT infrastructure security.

Strategic IT Management

With the introduction of so much new technology across all industries, clients can accomplish more and become more efficient. However, along with the room for innovation comes more risk, especially when it comes to cybersecurity challenges. Fisch Solutions offers strategic IT management for law firms to combat these risks with constant protection.

Benefits of Managed IT

Implementing managed IT services can be beneficial for a law firm in many ways. First and foremost, a lack of updated IT modifications can create major risks for a law firm’s clients and practice. An IT Managed Services Provider such as Fisch Solutions will recommend quality security protection and IT management processes to keep all operating systems and applications up to date. Managed IT services help a law firm to reach compliance with the continually shifting government guidelines when it comes to software updates. A legal company must meet compliance for data security. Without compliance, documents will not be properly stored in the safest and most effective way.

Legal IT Support

Legal IT support has also become a top concern of legal firms due to document collaboration, video conferencing and mobile devices. The consequences of a cyber security incident in a work environment with such a large amount of sensitive information being shared on-the-go could be detrimental. It is not uncommon for an attorney to need to access information and documents outside of the office. A managed IT service will ensure that this out-of-office access is secure. This managed IT service will help improve the mobility of your team’s data by putting systems into place that allow your team to securely access data anywhere they have an internet connection.

Cyber Security

With budgeting and prioritization of cybersecurity, law firms can rely on managed IT services to ensure the confidentiality of this information. One of the most practical routes for a legal organization to take regarding cyber security includes a firewall, advanced endpoint protection, and security measures around email and data storage. Fisch Solutions can ensure better and easier protection of operations and data, regardless of where the information is being accessed. Cyber security training is an important piece of keeping your business safe from phishing, CEO fraud, malware, and efforts to steal data. As law firms rely on the confidentiality, integrity and accessibility of its data, the lack of security awareness can lead to severe income loss and reputational damage. So, it’s imperative for law firms to partner with a right IT Managed Services Provider to have a protected journey.

Implementing a managed IT service is also a great opportunity for overall enhanced productivity. IT hiccups are inevitable in any organization but should not directly halt operations. Fisch solutions will help minimize company downtime by establishing redundancies, security measures, and disaster plans that shield your organization from issues or threats that impact productivity. Issues such as server failures and slow internet will no longer negatively impact the team’s ability to work efficiently, as these issues will be resolved rapidly while the internal team is still working. The additional mobility and IT support also allows the team to make the most of their workday by working when and where they need to. Workers will be able to resume work from remote locations at home or with clients. This productivity upkeep results in protection of profit. Fisch Solutions can ensure this protection to maximize the productivity of every workday.

Fisch Solutions employs a help desk to effectively keep track of all IT issues.

A legal help desk is an interactive tool used to meet customer needs. When a customer or client sends in a request for assistance, that request is funneled into a system that allocates the ticket to a support member from our team. This ticket is tracked, assigned, and supervised to guarantee quality communication with the client is met. In a law firm without a set system, clients can be overlooked or delayed in communication. This creates a work environment that is frustrating and difficult for customers. Managed IT services eradicate these frustrations by using this structured and logical system. This system also allows the client the chance to express their level of contentment after the issue is resolved. The help desk is a great tool for reliable communication when it comes to client concerns.

Do you support software and applications typically used in the legal industry?

At Fisch Solutions, our IT experts understand how software and applications used in the legal industry are used and what precautions must be taken. Law firms are also constantly expected to keep up with software compliance updates. We use the most up to date technology to guarantee the highest standard of efficiency and ease. Our team is here to support legal clients with software and applications, including but not limited to the following categories:

  • Amicus Attorney
  • Clio
  • Sage Timeslips
  • iManage
  • MyCase
  • LexisNexis PCLaw
  • LexisNexis Time Matters
  • Tabs3
  • Practice Panther
  • E-discovery applications
  • Trial presentation applications
  • Email archiving
  • Storage management
  • Compliance software
  • Practice management software
  • Case management software
  • Westlaw
  • Quickbooks