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Best Phone System for Small Business

by Glenn Carstens-Peters (

Best Phone System for Small Business

In the fast-paced world of small business, communication is key.

Having a reliable phone system is not just a luxury, but a necessity.

But with so many options available, how do you choose the best phone system for your small business? What features should you look for? How much should you expect to pay?

This guide aims to answer these questions and more. We’ll explore the benefits of VOIP systems, key features to consider, and top providers in the market including why Fisch offers the best in class Small Business VOIP systems.

Whether you’re a startup founder, an office manager, or an IT decision-maker, this guide will help you make an informed decision.

Let’s dive in and find the best phone system for your small business.

Understanding Small Business Phone Systems

A phone system is more than just a tool for making and receiving calls.

It’s a vital part of your business infrastructure.

A good phone system can improve customer service, enhance internal communication, and even boost sales. But not all phone systems are created equal.

There are two main types of phone systems: traditional landlines and VOIP systems.

  • Traditional landlines are physical phone lines installed by a local or regional phone company.
  • VOIP (Voice Over Internet Protocol) systems use your internet connection to make and receive calls.

Traditional Landlines vs. VOIP Systems

Traditional landlines have been around for decades.

They’re reliable and offer good call quality. But they lack the flexibility and advanced features of VOIP systems.

VOIP systems, on the other hand, offer a range of features like call forwarding, voicemail, and conference calling.

They’re also generally more cost-effective than traditional landlines.

The Rise of VOIP for SMBs

In recent years, VOIP systems have become increasingly popular among small businesses.

This is largely due to their scalability. As your business grows, your VOIP system can easily grow with it.

Another major advantage of VOIP systems is their flexibility.

You can make and receive calls from anywhere, not just your office. This is particularly useful for businesses with remote workers or multiple locations.

Key Features that the Best Phone Systems for Small Business Include

When choosing a phone system for your small business, there are several key features to consider.

These features can greatly enhance your business communication and improve efficiency.

Some of the most important features include call forwarding, voicemail, conference calling, and call recording.

  • Call forwarding allows you to direct incoming calls to another phone or voicemail when you’re not available.
  • Voicemail lets callers leave a message when you can’t answer the phone.
  • Conference calling enables multiple people to participate in a phone call, which is great for team meetings or client calls.
  • Call recording can be useful for training purposes or for reviewing important calls.

Must-Have Features for Efficiency and Scalability

In addition to the basic features, there are several advanced features that can further enhance your business communication.

These include auto-attendant, call queues, and CRM integration.

  • An auto-attendant can automatically answer incoming calls and direct callers to the appropriate department or person.
  • Call queues can manage incoming calls in an orderly manner, ensuring that no call goes unanswered.
  • CRM integration allows your phone system to work seamlessly with your customer relationship management software, providing a unified view of customer interactions.

Advanced Features for Enhanced Communication

For businesses that require more advanced communication capabilities, there are features like video conferencing, instant messaging, and mobile apps.

  • Video conferencing allows for face-to-face communication, which can enhance collaboration and improve relationships with clients.
  • Instant messaging provides a quick and efficient way to communicate with team members.
  • Mobile apps allow you to manage your business calls from anywhere, which is particularly useful for remote workers or business owners who are often on the go.
  • An app that can be used on your computer so you can answer calls on your desktop with a Bluetooth headset.
  • Ability to integrate into overhead paging, door intercoms, and related connected devices.

Top VOIP Phone Systems for Small Business

There are several top VOIP phone systems that are well-suited for small businesses.

These include RingCentral, Nextiva, Vonage, and of course Fisch!

Each of these systems offers a range of features that can meet the needs of different businesses.

Comparing the Market Leaders

RingCentral is known for its robust feature set and scalability, making it a great choice for growing businesses.

Nextiva stands out for its superior customer service and user-friendly interface.

Vonage, on the other hand, is praised for its advanced features like video conferencing and CRM integration.

Fisch gives you advantage of being a smaller, local business feel with the best level of customer service with one of the most reliable VOIP systems in the market.

Pricing Plans and Value for Money

When it comes to pricing, each of these providers offers different plans to suit various budgets.

For the most part, these plans average around $25/ month which is the standard industry rate.

It’s important to consider both the cost and the features offered to ensure you’re getting the best value for your money.

by Le Buzz Studio (

Choosing the Right Phone System for Your Business

Choosing the right phone system for your business is a crucial decision.

It can significantly impact your team’s productivity and customer satisfaction.

You need to consider factors like the number of users, required features, and your budget.

Also, consider the reliability of the provider and the quality of their customer service.

Assessing Your Business Needs

Before choosing a phone system, conduct a thorough needs assessment.

Identify the features that are most important for your business operations.

Consider the size of your team and the nature of your work.

Also, think about your future needs as your business grows and evolves.

Transitioning to a New Phone System

Transitioning to a new phone system can be a complex process.

It’s important to plan for potential downtime and ensure a smooth transition.

Choose a provider that offers comprehensive support and training.

Also, consider the potential costs associated with installation and setup.

Why Fisch is your choice for a business VOIP phone system?

Choosing the right phone system is a critical step for any small business. Most of the market leaders offer a similar priced system that has a similar level of support. However, where Fisch sets itself a part is offering an industry leading platform that is used by over 1,000,000 users with a small business level of support. Our team is able to handle all aspects of the switchover so you dont have any downtime or have to worry about any of the steps in the switchover. Once your system is live, no need to wait on a support queue with any questions, just give us a call and will be happy to help.

Want to see how Fisch is the best option for your VOIP phone system? Fill out the form below and we will be happy to give you a call and discuss how we can setup the best phone system for your business:

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